I just got my Samsung VR7700 robot vacuum back from the service center, where I was told all the tests had been completed and the unit was ready to use. However, when I brought it home, it had no charge, and when I tried to plug it in, it couldn’t locate the charging station.
Instead, it displayed a “wheels are slipping” error and wouldn’t charge at all. Even when I manually placed it on the dock, it would say “going to charging station” and then once again display the same wheel error, without ever charging. What’s worse is that this issue actually started on the very first day I bought it, and now it continues even after service.
This is the third ongoing issue with this product, and I have no idea what to do anymore. I expected the service center to resolve the problems—not send it back in the same condition.
I own a Samsung VR7700 robot vacuum (Lidar model), which I purchased some time ago but didn’t use immediately because I was waiting to move into my new home. Now that I’ve finally settled in, I tried to set it up for the first time—but it won’t charge at all. I followed every step correctly, even w...
I’ve been dealing with a recurring issue on my Samsung VR7700 robot vacuum for the past two months. It constantly shows the message “Clean the cliff sensor”, and I’ve followed every single instruction provided—cleaning the sensors thoroughly, restarting the device, and even trying suggested fixes fr...
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
I purchased the Samsung VR7700BM (VR3MB77312K) robot vacuum, and just over a year later, it stopped charging and would no longer turn on. I took it to the Samsung service center in Mustafakemalpaşa, Bursa, where they replaced the charging station. After picking it up, the vacuum malfunctioned again ...
I bought the Samsung VR7700 robot vacuum mainly for its mopping feature, but it doesn’t mop at all. The vacuum fails to perform any floor wiping or wet cleaning, making one of its key features completely useless. I sent the device to technical service under warranty, and they kept me waiting for an...
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