I bought a Samsung robot vacuum, and after just 5–6 cleaning cycles, the brushes already wore out, which is unacceptable for a product under warranty. Since the device was still covered, I reached out to get replacement brushes—even if I had to pay for them myself.
What followed was an incredibly frustrating 3-week ordeal. I was bounced between customer service and the Büyükçekmece service center multiple times. After countless calls, I was finally sent a message with product images and pricing. But when I offered to go pick them up in person, I was told I needed to prepay first, and that they would contact me later when the parts arrived.
How does that make any sense? First they share images as if the items are in stock, then they tell me they aren’t. That’s not just poor coordination—it breaks trust. When I called the main customer support line to express how dissatisfied I was and asked to be redirected to a different service center, I was told that “this is the procedure” and no other service center information could be shared.
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
I’ve only been using my Samsung V7700 robot vacuum for two months, and already it's showing major quality issues. First, the rotating brush’s wire broke, which is completely unacceptable for such a new device. As if that weren’t enough, the water tank is now leaking as well. This is honestly ridicu...
I bought a Samsung robot vacuum. After a while of use, I was unable to locate or purchase spare parts from either the dealer or the official service. I contacted customer service, who informed me that it would take two months. I waited for two months before learning that the parts would be shipped f...
Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a pho...
I bought the Samsung VR5000 robot vacuum thinking I was investing in a reliable, high-quality brand. Unfortunately, the vacuum broke down in less than a month. We sent it to the service center, and they agreed the product was defective. They even submitted a replacement request on our behalf. Soon ...
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