I purchased a KitchenAid hand blender with accessories from Hepsiburada on November 24, 2024 (Order No: 407 957 512 3). During the very first use, the chopper bowl became scratched while chopping walnuts. In addition, the blender attachment started to lose color after only the 2nd or 3rd use. After experiencing both issues, I sent the product to service when it was about four months old. However, the service center claimed that both issues were “normal” and returned the product without performing any repairs.
Because I was out of town during the summer, I could not follow up sooner. I am reaching out again now because I cannot accept that such an expensive product develops these problems so easily, and I don’t want other customers to face the same issues. My product is still under warranty, and I am requesting a full replacement. I do not accept repair as a solution.
Additionally, I also purchased a KitchenAid stand mixer, and its bowl keeps getting stuck. When I called customer service about both products, I received no meaningful support. For the stand mixer bowl, I was told to “wrap it with a warm towel,” which is extremely disappointing and not an acceptable solution for a premium brand.
I am requesting the replacement of my hand blender and proper support for both products.
I purchased a KitchenAid hand blender, and the whisk attachment broke during my second use while I was using it for a simple task. I sent it to service on May 27, 2024, via cargo for inspection and replacement. A few days later, I was contacted and informed that they did not have the part in stock a...
I purchased a Kenwood blender, and it broke on the very first use. I took it to the service center on May 4, 2024, but over two months have passed without any resolution. Despite repeatedly contacting the service center for updates, all I’ve been told is that they’ve emailed the head office. Custom...
Hello, I purchased the Fakir Mr. Chef Quadro Violet Kitchen Robot Blender Set through Hepsiburada. I believe it arrived on November 30, 2023, and I haven't been able to use it yet. Initially, the blender broke down after making soup three times. I had to go through the process of sending it for serv...
Hello, I want to express my disappointment with the KitchenAid brand regarding my recent experience. I purchased the KitchenAid Artisan 4.8L Stand Mixer (model 5KSM175PS Contour Silver-ECU) from the authorized store in Ankara Kentpark. Upon first use, the mixer emitted smoke and operated very loudly...
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