Salomon Gore-Tex shoes failed the waterproof test and left my feet soaked after rain, how can I get a refund?

Salomon backs up their shoes with a limited protection that lasts for two years and covers problems with the assembly or the materials.

Call Salomon's customer service at +1-800-875-2619 to start an insurance claim. They are open Monday through Friday from 7:00 am to 7:00 pm Mountain Time. You can also use their online contact form to get in touch.

You can return the shoes for a refund if you bought them from Salomon's online shop and are within the 45-day return window. The shoes must be unused and in their original packaging.

They have a return form on their website that you can fill out and send back.

If you bought something from an authorized store, you should call that retailer to find out how they handle returns and exchanges. Make sure you have your receipt and a lot of information about the problem to make the process go more smoothly.

Salomon's customer service can also help with insurance claims and give you more information.

If not, please feel free to share your experience. You can also file a complaint on our website.