I purchased a pair of shoes from SPX for around ₺8,000, advertised as completely waterproof, even in snow. However, during the first use in rainy weather, the shoes leaked so badly that my socks were soaked. This is unacceptable for a product marketed as impermeable.
I reported the issue to the brand and sent the shoes back for inspection. To my frustration, the complaint was rejected with the claim that "the shoes do not leak." Both the brand and the retailer refuse to acknowledge the problem, despite their guarantees at the time of purchase.
I feel misled and demand a full refund for this defective product. SPX must take responsibility for the shoes and provide a resolution promptly.
I purchased a pair of Columbia Outdry shoes with a 2-year waterproof guarantee, but they failed to keep water out during light rain. The water entered through the upper part of the shoe, which is unacceptable for a product marketed as waterproof. I sent the shoes in for inspection, but the response ...
I purchased Asics Gore-Tex shoes from the Zorlu store, expecting them to be waterproof, but they started leaking. I reported the issue twice, and each time, Asics sent them for inspection and claimed there was no problem before returning them to me. Today, I visited the store again with soaking wet ...
I purchased a pair of shoes for my son from the SPX store in Istanbul Akmerkez Shopping Mall last October. We wore them often, but after a while, the front left side of the shoe began to open slightly, so I returned them to the store. The staff, however, refused to exchange or refund the shoes, clai...
I bought a pair of white Vans shoes from SPX for ₺3,000, expecting quality and durability. After only two months of light use, the shoes developed tears and cracks. I took them back to the store for inspection, hoping for a refund or exchange, but my request was denied. For this price, I expected a ...
I purchased the Salomon Wander GTX men’s outdoor shoes from Afium Manta Outdoor about a year ago, trusting the brand’s promise of waterproof protection through Gore-Tex technology. While the shoes had previously let in a small amount of water, I didn’t think much of it—until I wore them in heavy rai...
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