I purchased the Salomon XA Rogg 2 GTX shoes on March 10, 2023, and within six months, they started letting water in. Upon reporting the issue to the retailer, they acknowledged the defect, offering a refund for the faulty product. However, if I wanted a replacement, they insisted I pay the price difference for a new pair.
Money is a means of exchange, and once paid, it should secure the product. I expected them to offer a product-for-product exchange. If your product has value, so did my money. Had I chosen another brand without issues, I wouldn't be paying extra now. It's time for a reevaluation of your product warranty policies.
I purchased the Salomon XA Pro V8 GTX W shoes from the Zagna Outdoor store on May 7, 2023, for my wife. After approximately 6 months of use, the shoes developed openings on the sides. We returned them to the same store for warranty evaluation. About 10 days later, the store informed us that the issu...
On 11.01.2024, I bought Salomon XA Pro 3D V9 GTX shoes from Trabzon Forum AVM, and the shoes clearly allowed water to seep through the upper part. I wore them only a few times under light rain, yet they still failed to keep my feet dry. I brought them to the store under warranty, but the brand respo...
In 2023, I purchased a pair of Salomon X Raise 2 Mid GTX outdoor boots from Sport City. Despite being marketed as durable and waterproof, the side seams have come apart, and the boots have completely lost their water resistance. Since the product was still under warranty, I returned it to Sport Cit...
I purchased the Salomon X Raise 2 Mid GTX outdoor boots from Sport City in 2023, expecting durability and waterproof protection. Less than two years later, the side panels have split open, and the boots have completely lost their water resistance. I submitted them for warranty review, only to have m...
In July 2024, I purchased a pair of Salomon Speedcross 6 shoes, expecting durability and premium quality. However, within just six months, the entire sole wore out completely, making them practically unusable. The rest of the shoe remained in perfect condition—no tears, no loose stitching—yet the so...
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