In 2023, I purchased the Salomon X Raise 2 Mid GTX outdoor boots from the Sport City Karaköy store. Unfortunately, the side seams of the boots have come apart, and they have completely lost their waterproof functionality. This happened well within the warranty period. I returned the boots to the Sport City store, requesting a warranty evaluation, but after two weeks, my claim was rejected with the excuse that the issue was not due to a manufacturing defect.
It is unacceptable for a product marketed as durable outdoor footwear—promoted with rugged terrain advertisements and a warranty promise—to fail under regular use in Istanbul’s weather, let alone within less than two years. This either points to a manufacturing defect or deceptive marketing practices. As a result, I have been left without boots in the middle of winter, and the significant amount I paid has gone to waste.
I demand that Salomon, SPX, O.C.O. Gıda Sanayi ve Tic. A.Ş., and Sport City stand behind the product and resolve this issue immediately. This situation has caused me significant inconvenience, and I expect compensation or a replacement for the faulty boots.
In 2023, I purchased a pair of Salomon X Raise 2 Mid GTX outdoor boots from Sport City. Despite being marketed as durable and waterproof, the side seams have come apart, and the boots have completely lost their water resistance. Since the product was still under warranty, I returned it to Sport Cit...
I purchased the Salomon X Raise 2 Mid GTX outdoor boots from Sport City in 2023, expecting durability and waterproof protection. Less than two years later, the side panels have split open, and the boots have completely lost their water resistance. I submitted them for warranty review, only to have m...
On 11.01.2024, I bought Salomon XA Pro 3D V9 GTX shoes from Trabzon Forum AVM, and the shoes clearly allowed water to seep through the upper part. I wore them only a few times under light rain, yet they still failed to keep my feet dry. I brought them to the store under warranty, but the brand respo...
I purchased the Salomon X Ultra 4 GTX shoes on 01/04/2023 from Manta Outdoor, located in Winstown AVM, Diyarbakır. Over time, the back of the shoes began to peel, and the laces showed deformations, nearly reaching the point of breaking. When I visited the store to request a warranty claim, the staff...
I purchased the Salomon X Ultra 04 shoes in February 2024 for about ₺5,000, expecting durability and quality. However, within just a year of normal daily use—on asphalt and sidewalks, not even in outdoor or rugged conditions—the shoes have become significantly worn out. For a product marketed as par...
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