On 05/04/2024, I purchased a pair of Salomon Speedcross 4 GTX shoes from Athletic Zone. After just five months of light use (about once or twice per week), the inner heel support on the right shoe tore, and there’s noticeable wear on the left shoe as well. I sent the shoes to Athletic Zone for inspection and followed up periodically. When I last checked on October 17, after waiting the full 21-business-day response period, I received the standard rejection message from Salomon Turkey.
Given the product's two-year warranty, it’s unacceptable for such damage to occur after only five months of moderate use. I own another pair of Salomon shoes, which have held up well, so this defect is unexpected. I am requesting that Salomon stand behind their product by offering a refund or replacement. I’ve already filed a complaint with the Consumer Arbitration Committee and sent an email to Salomon as well—though, predictably, I received no response.
I purchased a pair of Salomon SUPERCROSS 4 GTX shoes on December 18, 2024, and in less than four months, they’ve already started to fall apart. The right shoe has opened up around the ankle, there’s a tear on the inner side of the left shoe, and the left shoelace was defective from the start. These...
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
I purchased Salomon shoes on September 22, 2024, for ₺8000, and within just 1.5 months, the left shoe's middle tongue section came undone, as shown in the attached images. When I requested an exchange, the shoes were sent for inspection. However, I received a rejection, claiming the issue was not du...
I purchased a pair of Salomon Alphacross 5 Gore-TEX shoes on November 23, 2023, for ₺4,499, and now I deeply regret my decision. Both shoes developed tears in exactly the same location—a clear sign of a manufacturing flaw. This isn’t normal wear and tear, and it's highly unlikely for two shoes to t...
In March 2024, I purchased Salomon Ultra 4 model shoes from Olympic Sports for ₺6,900. I only wore them two days a week, and the heel lining on these shoes ripped within a week. I sent them for review, but I was told it wasn't a manufacturing defect. I didn't want to bother with it at the time, but ...
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