I purchased a Russell Hobbs waffle maker from N11, and while it worked fine for the first waffle, it completely failed on the second batch—the top didn’t cook at all. I sent the product to the designated service center, Yenile, on August 27, and they received it on August 28. A week later, I called to check on the status, only to be told the product hadn’t reached the warehouse yet, and I should call again in two days.
Ten days later, I was informed that they were waiting for a response from the company to either replace the defective part or send a new unit, as it was a manufacturing defect. When I called again on October 1, I was told they were waiting for a new unit to arrive in their stock and that I should receive my replacement within a week.
It’s been 33 days, and I still haven’t received my waffle maker. There has been no proactive communication from the company regarding my right to a refund or other compensation. The lack of customer service is frustrating, and I deeply regret purchasing this product, especially since I’ve seen others mention similar issues with the top plate not cooking properly. I'm now completely disappointed with Russell Hobbs and their service process.
I sent my Russell Hobbs toaster to service for an issue and was informed that it would be replaced. However, the replacement product I received was rusted, scratched, and appeared to have been used. I contacted the service again, and they requested another inspection. This process has now repeated t...
After using the 'Cyclofry Plus Healthy Cooker' by Russell Hobbs for 9 months, the black plastic part that is 0.46 cm thick and translucent, separated from the white cover by a very thin joint measuring only 0.16 cm. We brought the product to the authorized service center, like it said in the Russel...
I purchased a Russell Hobbs kettle, expecting a reliable product, but after a while, water started leaking into the temperature gauge. The water inside became murky and clearly unsanitary. I paid extra for this brand, thinking they'd stand behind their product, so I sent it in for warranty repair. H...
I own the Russell Hobbs 22000-56 Victory Grind & Brew Coffee Maker, purchased in November 2020. Unfortunately, the glass carafe is extremely delicate and shattered. There's no replacement part available. The authorized service kept me waiting for an extended period, and after that, I couldn't reach ...
I purchased a Candy microwave oven and recently sent it to the Aydın Candy service center for repair. I submitted the product one week ago, but to this day, I have not received any update or response about its status. I have tried calling the service number 85 811 12 90 multiple times without succes...
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