I own the Russell Hobbs 22000-56 Victory Grind & Brew Coffee Maker, purchased in November 2020. Unfortunately, the glass carafe is extremely delicate and shattered. There's no replacement part available. The authorized service kept me waiting for an extended period, and after that, I couldn't reach them again. The service recommended by Russell Hobbs only takes spare part orders via WhatsApp. Despite inquiring about the replacement part on October 6th, they kept me waiting and finally responded on October 25th, stating that the part is unavailable. I asked, "Should I throw the machine away?" They suggested checking with the headquarters, but it's been 15 days without any updates. In essence, it seems there's a recurring issue with spare parts for Russell Hobbs products.
We purchased a Russell Hobbs Adventure 24010-56 filter coffee machine, and within a year, it started leaking water excessively. Since it’s still under warranty, we contacted the company for service, and they assured us that UPS would pick up the machine. However, we’ve been waiting for over a month,...
After using the 'Cyclofry Plus Healthy Cooker' by Russell Hobbs for 9 months, the black plastic part that is 0.46 cm thick and translucent, separated from the white cover by a very thin joint measuring only 0.16 cm. We brought the product to the authorized service center, like it said in the Russel...
I sent my Russell Hobbs toaster to service for an issue and was informed that it would be replaced. However, the replacement product I received was rusted, scratched, and appeared to have been used. I contacted the service again, and they requested another inspection. This process has now repeated t...
I purchased a Russell Hobbs kettle, expecting a reliable product, but after a while, water started leaking into the temperature gauge. The water inside became murky and clearly unsanitary. I paid extra for this brand, thinking they'd stand behind their product, so I sent it in for warranty repair. H...
I purchased a Russell Hobbs waffle maker from N11, and while it worked fine for the first waffle, it completely failed on the second batch—the top didn’t cook at all. I sent the product to the designated service center, Yenile, on August 27, and they received it on August 28. A week later, I called ...
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