I purchased a Russell Hobbs kettle, expecting a reliable product, but after a while, water started leaking into the temperature gauge. The water inside became murky and clearly unsanitary. I paid extra for this brand, thinking they'd stand behind their product, so I sent it in for warranty repair. However, I couldn’t reach anyone from customer service or the repair center for weeks. Eventually, I was told the repair would be charged because they claimed I didn't provide the receipt—though I have video proof that I included it. After sending the receipt again via WhatsApp, they said the issue was due to user error because of limescale buildup! That’s a normal occurrence for any kettle! It's been nearly 70 days since I sent my kettle in, and despite reaching out multiple times, they’ve done nothing to resolve the issue. Even when I filed a complaint with the Consumer Arbitration Committee, they offered to send a different product only if I withdrew my complaint. I refused. I'm still waiting for a proper resolution. Russell Hobbs, this is unacceptable!
I bought the Russell Hobbs 21670-70 Ribbon Kettle, but found rust inside because of limescale, supposedly. Can a device that runs on water avoid getting limescale buildup? Also, there is rust in the part that is not covered in limescale. I've been dealing with this problem for a while, and it's not ...
I sent my Russell Hobbs toaster to service for an issue and was informed that it would be replaced. However, the replacement product I received was rusted, scratched, and appeared to have been used. I contacted the service again, and they requested another inspection. This process has now repeated t...
We purchased a Russell Hobbs Adventure 24010-56 filter coffee machine, and within a year, it started leaking water excessively. Since it’s still under warranty, we contacted the company for service, and they assured us that UPS would pick up the machine. However, we’ve been waiting for over a month,...
After using the 'Cyclofry Plus Healthy Cooker' by Russell Hobbs for 9 months, the black plastic part that is 0.46 cm thick and translucent, separated from the white cover by a very thin joint measuring only 0.16 cm. We brought the product to the authorized service center, like it said in the Russel...
I own the Russell Hobbs 22000-56 Victory Grind & Brew Coffee Maker, purchased in November 2020. Unfortunately, the glass carafe is extremely delicate and shattered. There's no replacement part available. The authorized service kept me waiting for an extended period, and after that, I couldn't reach ...
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