Russell Hobbs Toaster Replacement Arrived Damaged and Used

I sent my Russell Hobbs toaster to service for an issue and was informed that it would be replaced. However, the replacement product I received was rusted, scratched, and appeared to have been used. I contacted the service again, and they requested another inspection. This process has now repeated three times, and still, no resolution has been provided.

When I tried reaching out to speak with a service manager, I was told it wasn’t possible. This level of service is unacceptable. I paid for a quality product and expect a replacement that meets the brand’s standards. I urge Russell Hobbs to resolve this issue immediately by providing a new and undamaged product as promised.