Rossmann Online Shop Did Not Bring My Order And Not Give My Money Back
Hello, my order (#RSO100386244) placed on 06.11.2023 from Rossmann online has not been delivered yet. Despite calling the customer service and sending an email to [email protected], I have not received any response. There is no information about my package, and if it won't be delivered, there is complete silence regarding my requested refund! This was my first time shopping from Rossmann online, and I deeply regret it. My order hasn't arrived, no response to my inquiry, and no resolution to the problem has been provided. It was supposed to be shipped within 1-3 business days and delivered to me within 1-2 days.
Hello Ms. Göksem, My name is Berrin, and I will be assisting you in the process of resolving your complaint. First of all, thank you for sharing the issue you experienced with us. We will conduct the necessary checks and get back to you as soon as possible through your contact information. We would like to inform you that you can always share your experiences related to Rossmann with us. Best regards.
Hello Ms. Göksem, We hope that we have completed and resolved your process regarding the matter during our meeting with you on 24.11.2023. We would like to inform you that you can always share your experiences with Rossmann. Best regards.
