I Face a Delayed Rossmann Online Order with No Delivery or Update for Days


Hello, my order (#RSO100386244) placed on 06.11.2023 from Rossmann online has not been delivered yet. Despite calling the customer service and sending an email to [email protected], I have not received any response. There is no information about my package, and if it won't be delivered, there is complete silence regarding my requested refund! This was my first time shopping from Rossmann online, and I deeply regret it. My order hasn't arrived, no response to my inquiry, and no resolution to the problem has been provided. It was supposed to be shipped within 1-3 business days and delivered to me within 1-2 days.

I placed an order with Rossmann on 06.10.2024 (order number RSO100811046) but decided to return the items before they even arrived at my home. Despite promptly initiating the return process, it is now 05.11.2024, and I still haven’t received my refund. This level of inefficiency is unacceptable. Ho...

I placed order number RSO101465870 on the Rossman Turkey website on November 16, 2025. When I checked the website today, I realized that the order had been delivered to another recipient. I contacted the shipping company, and they informed me that our order had been returned to Rossman. I then calle...

Hello, on October 5, 2023, I made an online purchase on the Rossmann Turkey website for a total of 766.90 TL, with a 24.90 TL shipping fee. On October 10, 2023, I received a call from the Aras Kargo courier, who informed me that my package had arrived and said, "I'm leaving it at the market." I repl...

On November 6, I placed an order on Rossmann consisting of 22 items totaling 5,491.01 ₺. When the package arrived on November 11, it contained only 3 packs of toilet paper—19 items were missing. My order number is rso101446998. The shipping label on the box said “1/1,” which means it was my only pac...
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