I am filing a complaint regarding an incident that occurred in August at the Oysho store in Marmara Park, Istanbul. While shopping, I was treated rudely and insulted by two employees — one with colored eyes and another with dark hair and light highlights. Their behavior was completely unprofessional, and I was practically forced out of the store.
This was not the first time I experienced such treatment from staff at this same location. On previous visits, I also noticed similar unfriendly and dismissive behavior. Specifically, the dark-haired employee with highlights and thin lips was particularly rude, even throwing the shopping bag at customers when it was their turn at the counter.
I have not yet contacted store management or Oysho customer service, but I strongly believe such behavior is unacceptable for a brand like Oysho. I demand that disciplinary action be taken against the employees involved and that I receive a formal apology for the disrespect and humiliation I experienced.
I purchased a pair of sweatpants from the Oysho Marmara Park store, and after wearing them only 2–3 times (without ever washing them), the fabric started pilling excessively. The product has become unwearable and has been sitting unused in my closet ever since. When I visited the store to report th...
I bought leggings from Oysho, and even though I used them for a short time and took good care of them, they wore out quickly. At first, I didn't pay much attention to the small signs of wear, but they got worse every time I wore them. I purchased the leggings from the Oysho store located at Bursa Su...
At the end of July, I purchased a pair of linen pants from the Oysho store at Kentpark in Ankara, Turkey. Despite being worn only twice, the pants showed serious quality issues — including localized fabric distortion, pilling, color fading, and noticeable texture changes. I brought the item back to ...
On October 8, 2025, I tried to return a product I had purchased by card from the Oysho store in Capacity Mall. The item was never removed from its packaging and was completely unused. However, store employees rejected my return, claiming the product had a stain and smelled of perfume. This was compl...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
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