I purchased the Roborock Q7 Max Plus vacuum from HYS store just one month ago. By the end of the first month, it stopped charging. I sent it to the service center, only to be told that the issue was due to "customer negligence" and that the internal board had burned out. They refused to cover it under warranty and quoted a repair cost of ₺5,600.
I found the repair cost excessive and informed them I didn’t want to proceed. Shortly after, I received another call from the service center, where they mockingly offered to buy the vacuum back for ₺3,500. I paid ₺13,500 for this vacuum, and now they’re undervaluing it and refusing to honor the warranty.
This experience has been deeply frustrating, and I strongly discourage anyone from purchasing a Roborock vacuum. The lack of accountability and poor customer service are unacceptable. Roborock, address this issue and stand by your product warranty!
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
I purchased the Roborock H7 (H7M1A) cordless vacuum cleaner and it stopped working in less than a month. Despite reaching out to their service team multiple times, I received no meaningful response. They eventually claimed the issue was a motor failure and refused to cover it under warranty, even th...
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
Comments