I purchased a Roborock Q7 Max in July 2024, paying a premium for what I expected to be a high-quality product. Just three days after purchasing, I set it to clean while I was out, only to return home and find all its parts scattered everywhere. I promptly sent it back for a refund through Trendyol, considering it was only five days old and in pristine, unused condition.
After waiting 15-20 days, my return was denied, and the product was sent back to me. Upon receiving it, I was shocked by the state of the package—the box was torn, worn out, and covered in tape. When I opened it, the contents were equally disappointing. It looked as if the product had been used for 20 days; the label under the dustbin was half-torn, the filter was far from its original white state, and the side brushes were visibly worn. Even the water tank had traces of water in it.
I sent back a brand-new product, but what I received in return is essentially a second-hand item. No one seems to be taking responsibility for this situation. I demand a refund; I cannot accept that the considerable amount of money I spent has gone to waste. Please address this matter urgently and provide a resolution.
I purchased a Roborock H7 cordless vacuum through Trendyol on December 22, 2022. What followed has been nothing short of a nightmare. Just a few months after purchase, the vacuum began displaying a service warning, which I reported to Esta Bilgi Teknolojileri, the authorized service provider. Since...
The Roborock Q7 Max robot I just bought quit functioning after only two days. It took the service facility 20 days to fix it, which added insult to injury. The robot was returned to me, but it still wasn't doing its primary cleaning job. The seller and Roborock both said they wouldn't take the defec...
I purchased the Roborock Q Revo L robot vacuum from Teknosa on June 27, 2025. Just 20 days into using the device, the red main rubber brush tore due to hair getting tangled around it. What’s most frustrating is that the product was marketed with features specifically designed to prevent hair entangl...
I purchased the Roborock S8 Pro Ultra White with Docking Station expecting premium cleaning performance, but what I got was far from it. We set it up solely to clean the house, and after its first run, we inspected the floors only to find that it hadn’t done a thorough job at all. We gave it another...
I purchased the Roborock S8 MaxV Ultra with high expectations and paid a premium price, but my experience has been a complete disappointment. The device can’t even perform its most basic function of vacuuming properly. After cleaning, there is dust and dirt left all over the house. I’ve tried the pr...
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