I purchased the Reeder S23 Pro Max phone in November, and since its setup, I've been encountering various application issues. When trying to access MHRS via Wi-Fi, I receive a warning that I'm attempting to connect via VPN. However, switching to mobile data resolves the issue. Similar irregularities occur in other apps; Storytel won't search, and Mubi freezes. Even in their own applications, I couldn't select a color code when creating a swap code. Despite changing the phone twice with their provided swap code, I continue facing the same issues. Additionally, my phone stays busy for unknown reasons.
After initiating an exchange request and waiting for their call, I ended up reaching out to them. They claimed to have called but couldn't reach me, yet I had conveyed the existing problems. They suggested I could opt for a new phone for ₺200 or send mine to the technical service. They also insisted there were no chronic issues with their phones. The perplexing part is, if there are no chronic issues, why am I still experiencing the same problems after two replacements?
Now, I'm left with the option of either paying ₺200 for a new device or sending my phone for a 21-day technical service, and then I can choose to create a refund request. I'm disappointed in customer satisfaction and service, and I wouldn't recommend the Reeder brand to anyone. Unfortunately, it has become a source of embarrassment due to its impact on the trust in local products.
I bought the first S19 Max Pro, had issues in the first week, and got it replaced. A month later, another malfunction. They said if I paid extra, they'd give me the upgraded model. So, I got the S23 256GB + case and screen protector. It turned out to be faulty too, got it replaced. The same story wi...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
Under Reeder's 'buy one get one free' campaign, we happily purchased two S23 Promax 512GB models for ₺12,500 from the İstanbul StarCity store on 27.02.2024, appreciating its local brand. However, both devices encountered Wi-Fi problems; they couldn't pick up signals even from 3-4 meters away. Withou...
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
My experience with the Reeder S23 Pro Max phone was nothing short of dismal. The phone, marketed as a flagship product with glowing reviews, malfunctioned after a week of purchase. After conducting an inquiry, we realized that it was a common problem reported online: apps navigating independently. W...
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