Under Reeder's 'buy one get one free' campaign, we happily purchased two S23 Promax 512GB models for ₺12,500 from the İstanbul StarCity store on 27.02.2024, appreciating its local brand. However, both devices encountered Wi-Fi problems; they couldn't pick up signals even from 3-4 meters away. Without an accessory package, we exchanged them at İstanbul Airport AVM on 28.02.2024 for ₺1,100. The new phones spontaneously restarted and experienced freezing issues. On 01.03.2024, we were informed at the store that new models had arrived and we could exchange for the blue version. Despite trying the new series, Wi-Fi problems persisted; the devices couldn't detect networks and toggled Wi-Fi on and off automatically. Even after restarting, the connection was lost shortly after. When I called the technical service on 11.03.2024 to return the phones, they said I could only return them if the invoice showed a value, not if it was zero. Upon checking the invoice, I noticed the discounted amount rendered the invoice value as zero, without our knowledge. The store manager at Airport AVM, Mr. Ö****, advised me to exercise my return rights. I demand a resolution to this situation, which exploits my goodwill and disregards my legal 15-day return period. I will escalate this to the Consumer Arbitration Board today and share my experience everywhere. I've lost trust in local brands and will refrain from using them in the future.
Here's the translated text from Turkish to English: Friends, it has been 5 months since I bought the phones. After writing this complaint, I turned off the phones, and they are still in their boxes, just as I received them, in brand new condition. My process with the consumer arbitration committee is ongoing. An expert report was requested. The expert is supposed to deliver the report within 15 days, and I am nearing the end, hopefully. I will share the results here once it is concluded. Hopefully, I won't lose my money to this God-forsaken brand. While browsing today, something caught my attention; these phones do not have a gyroscope feature. Even my Vestel phone, which I bought in 2017, has a gyroscope, but this phone does not. If you ask what a gyroscope is, it is the component that allows us to play car racing games by tilting the phone left and right. It is also the part that allows us to watch VR videos. Unfortunately, this phone does not have this feature. May God curse you, what else can I say?
Hello friends, I wanted to provide an update on my complaint. The expert report has been issued, and my file is now on the agenda. It will likely be resolved in 10 to 15 days. I hope to come out of this process justified and not lose my money to this damned brand. I will update again once the decision is made.
I am filing a complaint about Reeder for not standing behind their brand or their devices. We purchased the S19 model phone a year ago for my father. Due to the phone’s inability to receive any network signal in our hometown, we visited the store located inside Samsun Vefa AVM. There, we exchanged t...
On 07.10.2024, I visited the Reeder store at Olivium Mall, where they told me I could replace my S19 Max Pro S Edge device, which I had purchased in a bundle about a month ago, through the swap method. They informed me that I needed to pay ₺4550 for the phone replacement, and mentioned that they wer...
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I purchased the Reeder S23 Pro Max phone in November, and since its setup, I've been encountering various application issues. When trying to access MHRS via Wi-Fi, I receive a warning that I'm attempting to connect via VPN. However, switching to mobile data resolves the issue. Similar irregularities...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
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