I recently bought a pair of Ray-Ban glasses from your store, hoping that the quality would live up to the brand's reputation. Regrettably, I was greatly let down. Even though the glasses were quite expensive, they ended up breaking before the warranty was up. When I brought them to your Gaziantep Gazimuhtar Atasun store because they had become loose, I was informed that it was my fault. Even though I hardly used the glasses and took good care of them, they ended up cracking from the frame. Once again, your service team blamed it on "user error." I hadn't even noticed any major harm. Don't high-quality glasses withstand regular use? I put a lot of money into these glasses, but I ended up feeling really disappointed. I kindly request you to reconsider your position and offer improved assistance to customers, such as myself, who have been disappointed by your service.
I saw that there were blisters on the exterior of my Ray-Ban, and the number of them has been growing each day. When I took them back to the store where I had purchased them, the employees there informed me that the warranty had already ended and that they were unable to assist me in any way other t...
A pair of Ray-Ban sunglasses I bought from Atasun have a noticeable flaw, and to be honest, the quality is below what I expect from Ray-Ban. Things can go wrong from time to time, and that's why excellent customer service is so important. Considering my past interactions with them, this is of utmost...
I purchased a pair of Ray-Ban sunglasses from Atasun Optik's Polatlı Kartal Tepe branch. Unfortunately, the metal earpiece frame broke, rendering the glasses unusable. To my utter disbelief, my warranty claim was denied. I am baffled by the breakage of the metal frame on a Ray-Ban product. I specif...
I purchased the Ray-Ban RB 0840S 901/31 51 model from an official store. Unfortunately, the lens got scratched within a short period, even though I’ve been using it with great care. I have never experienced such rapid wear with any other sunglasses I’ve owned before. What’s more concerning is that t...
The coating on the inside of my Ray-Ban sunglasses started to peel off. Since they were under warranty, I took them back to the store where I purchased them. After an inspection, they responded negatively. I was expecting Ray-Ban, a globally trusted brand, to stand behind the quality of its products...
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