On July 3rd, my boyfriend and I encountered a problem before our flight in Ankara. As international students, we bought our tickets with a 10% discount through the student club on June 20, 2023. We knew that student club members have an extra 10kg baggage allowance. My boyfriend's student club membership was acknowledged in the system, and he used his 10kg free baggage allowance. However, my student club membership couldn't be found, and despite my entitlement, I couldn't use my 10kg free baggage allowance. As a result, we were kept waiting at the check-in counter for almost 2 hours and had to pay $660+$360 to avoid missing the flight. This issue wasn't resolved at Esenboğa Airport, and they didn't try to assist us. We were told to go to customer service upon arrival in Qatar. We expressed our refund request and were asked to send an email. Now, we have received a denial response from the company. This is an extremely unfair practice and goes against passenger rights. We hope that the company will provide proper compensation.
Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...
On 22-02-2024, I had a connecting flight from Antalya to Istanbul at 19:30, and then from Istanbul to Ercan at 22:05. However, my first flight was delayed without any reason given, causing me to miss my connecting flight. My ticket was changed, and instead of flying to Ercan at 22:05, I had to fly a...
On July 9, 2023, I purchased a connecting flight ticket from Igdır to Istanbul via Ankara on the Turkish Airlines website, using the same PNR number. I completed my flight, but to my dismay, my suitcase never arrived. With my house keys inside the missing bag, I found myself unable to go home. Despe...
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
On 28.06.2023, I purchased a ticket for the Istanbul-Antalya flight from Sabiha Gokcen Airport. Despite having a boarding pass and a screenshot of my ticket, I was informed during baggage check-in that the flight was from Istanbul Airport, and I was not allowed to board. I contacted customer service...
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