Puma Rejected Warranty Despite Visible Damage On the Shoes
bought these shoes from the Puma website on January 2nd, 2023, haven't really worn them much, but I noticed some tears in the inner heel parts. wanted to get a warranty inspection done, but they told me that I could only make a claim by uploading pictures. I filled out the warranty form twice, but unfortunately, both times it got rejected without any clear reasons. It's like even the customer service reps don't know why these rejections are happening. So, I had this idea to send the product for a physical inspection, but they told me that they don't accept returns like that for online purchases. It's interesting how they can determine if there's no manufacturing defect just by looking at photos. I was hoping that Puma would support their product and offer some kind of repair. I'm feeling frustrated and dissatisfied because Puma customer service hasn't been helpful.
Dear Customer, At PUMA, our top priority is to provide you with the best shopping experience and ensure maximum customer satisfaction. In this regard, the complaint you have submitted to us has been meticulously reviewed by our relevant departments. The review process regarding your request has been completed, and the procedures and information related to the matter have been communicated to you through our Customer Service. To evaluate the service you received, you can fill out the relevant survey on Şikayet Var, and for suggestions and feedback, you can reach our Customer Service. PUMA Turkey wishes you a happy day.
Puma cannot even explain on what basis my product is not covered under warranty without examining it. The response they provided is not satisfactory at all. They are currently trying to brush off the issue and waiting for the warranty period to expire. They are reporting it back to their customers as a user error, as if we never use shoes or do not know how to use them. Puma definitely does not stand behind the products they sell. Puma is regret. I will also report this incident to the Consumer Arbitration Committee and follow up because we pay so much money expecting to receive a service, but they definitely do not deserve the money we give. I repeat, Puma is regret because you cannot find anyone to address your concerns, and unfortunately, their response has proven this.
