On March 11 at 16:55, I generated a return code, but it was invalid, preventing me from completing the return at the courier branch on March 18. However, your system did not allow me to create a new return code. When I contacted Pull and Bear customer service, I was told that the 7-business-day period had expired and that the 30-day purchase window had passed. However, weekends are not business days, and it is not my fault that I couldn't process the return over the weekend. It is unacceptable for me to be penalized due to a system error. I request that this issue be resolved by providing me with a new return code or processing my return. Otherwise, I will escalate the matter to the Consumer Arbitration Board.
I purchased a product from Pull and Bear, with the right to return it by November 8. However, I was informed that my return code had expired, even though it was still within the valid return period. When I tried to request a new code, the system kept giving errors. I contacted customer service for ...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I need to return an item to Pull and Bear, but the original return code I was given has expired, and I can’t generate a new one. I reached out to cust...
One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it t...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
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