Profilo warranty claim

On 13/09/2025, I purchased a brand-new Profilo BMS 623V1 Solo dishwasher, DVE6G560 angled hood, and OE36K6P10D self-controlled built-in gas stove from the Profilo store at Gimsa Park Mall in Eryaman, Ankara. The products were delivered to my home on 16/09/2025. However, the authorized service refuse...

I bought a washing machine from Profilo, the cargo brought the product home and I received it because there were no tears or crushing in the box. When the service opened the box to install the product, they noticed that there were scratches on the product. When I asked for the product to be replaced...

I purchased a dishwasher from Profilo, and within the first week of using it, all my new glasses ended up scratched. I promptly reported the issue, anticipating swift assistance, but rather than getting help, I encountered excuses and unfulfilled promises. They kept assuring me that someone would re...

I recently purchased an air conditioner from the brand Profilo, but it has been faulty since day one, and I haven’t been able to use it at all. When I contacted them, they said they wanted to repair the product and return it to me. However, I bought a brand-new item, not a second-hand one. I’m reque...

Profilo Friat8as/01 My built-in microwave oven had a burn on its paint at the junction of the lid and the lid with the housing within two months. An appointment was made on 14/02/2025 through customer representatives on 15/02/2025 at 11.00-13.00. The service officer who came to the appointment said ...

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I live alone. Around 2022, I bought all brand-new appliances to set up my home. I was originally looking at brands like Arçelik for white goods, but I was advised to buy Profilo instead—"Go for something good while you're at it, it's German-made, and you'll use it for years even after you get marrie...

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My Profilo brand refrigerator does not cool even though I have had it for 1.5 years. I called the authorized service, and they said the gas is out, there is no gas leak, but it will not be covered under warranty. This explanation does not make sense, as a properly functioning refrigerator should not...

Hello, I bought a Profilo brand washing machine in 2021. I have been using it for 3 years without any problems, but for the last month, my machine started making a very loud noise while spinning. About 10-15 days ago, I called customer service and requested service. The representative said I would b...

My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...

Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...

Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...

I bought a fridge from Profile, which was delivered on April 19, 2024. After the delivery, the authorized service came and installed it. The blue tapes applied to keep the covers in place were removed. However, residue from the tape remained on the upper cover. When my mother mentioned this, they sa...

We purchased a washing machine from Profilo. The warranty has expired, and the machine started making excessive noise. I called the service, and they said the spring was gone, but it didn't fix the issue. I called again, and they claimed we were overloading the machine with laundry. Even after reduc...

I'm filing a complaint over the S2-D error in the Profilo S900 cash register. The machine, which had been used for two and a half years, acquired the problem when I caught it in mid-air after nearly falling. Despite no symptoms of damage, the Pendik R2 service told me of a service price of ₺350 + VA...

I just contacted Profilo to see if I could extend the warranty on my dryer. They replied saying, "You can extend it when the warranty is about to expire." Even though I can afford it right now, who knows if I'll be out of a job and struggling later on? If Profilo promises me job security once the wa...

Since the day I bought a Profilo washing machine, there has been a sound from the drum while washing clothes, we bought it because it was durable, it came out as soon as I bought it, it was broken, I went to the place where I bought the product for a complaint, they asked for a service fee for the g...

The refrigerator we bought from Profilo for our summer house has been malfunctioning since day one. Despite numerous service visits, the issues persist. The products inside freeze in the partial refrigerator, and the freezer accumulates snow. Recently, when I returned after 10 days, I discovered gla...

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I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me t...

I discovered the hard way why I should avoid the Profilo brand. I have no intention of giving them a third chance. Their assistance? A perfect 0. What about their customer service? Non-existent. I spent a whopping 30,000 tl on an air conditioner for my office. The office building already had copper ...

On December 25, 2022, I acquired a 10-piece household appliance set from the Profilo dealer at Kumsmall AVM in Kayseri, which included a refrigerator, washing machine, dishwasher, and seven small appliances. On June 18, 2023, I requested that my orders be arranged. I also purchased an oven set on th...

Due to a mainboard malfunction in my deep freezer, I've been stuck in a frustrating dispute between the service center and Profilo headquarters for the past 10 days. The service center claims that it is covered under warranty for a free replacement, but Profilo's headquarters continues to give us th...

I recently made a significant investment by purchasing a brand-new Profilo refrigerator. When I noticed localized rust spots on the top lid, my excitement quickly turned to disappointment. Concerned about the product's durability and quality, I immediately contacted the authorized service for assist...