Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and claimed that the rust on both the top and bottom covers was due to environmental factors or user error, not covered by warranty. They admitted that using the cheapest paint and materials to reduce costs caused the fridge to rust. They offered to replace the fridge doors for a fee initially set at ₺8000, which later reduced to ₺6800. We refused and stated our intent to exercise our legal rights. They're outright victimizing people by selling defective and low-quality goods without taking responsibility.
Our Bosch Inox refrigerator, which we've used for 3 years, started rusting on both the top and bottom doors. Strangely enough, the warranty had expired just 6 days prior. We were out of town, and when we noticed the issue upon returning, I immediately called, but they said it was out of warranty. Fi...
My Profilo fridge's top shelf stopped cooling about two months ago. I called Profilo service, and they came without even taking measurements. They said that the residence sensor and thermal were broken, so they said it would cost 3,000 TL to fix them. They fixed my fridge, but the problem was still ...
Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...
The further Bosch moves away from quality and reliability, the more it damages its brand value. I learned this lesson through the washing machine I purchased in 2023. When I called customer service about the rust and swelling that appeared on the machine, I quickly realized the kind of problems I wo...
In July, I purchased an Arçelik 570476MG refrigerator from Trabzon Forum Ar Plaza. After 3 months, the paint on the doors and side panels of the refrigerator started to peel off in spots and the color began to change. This color change continues to worsen each day. We called Arçelik service, and the...
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