My Profilo Stainless Steel Fridge Rusts - Warranty Denied

My Profilo Stainless Steel Fridge Rusts - Warranty Denied
My Profilo Stainless Steel Fridge Rusts - Warranty Denied
My Profilo Stainless Steel Fridge Rusts - Warranty Denied
Selin
July 11, 2024 11:11 AM66

Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and claimed that the rust on both the top and bottom covers was due to environmental factors or user error, not covered by warranty. They admitted that using the cheapest paint and materials to reduce costs caused the fridge to rust. They offered to replace the fridge doors for a fee initially set at ₺8000, which later reduced to ₺6800. We refused and stated our intent to exercise our legal rights. They're outright victimizing people by selling defective and low-quality goods without taking responsibility.

July 11, 2024 11:27 AM (16 minutes after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your application. For all your inquiries, our Profilo Call Center is at your service 24/7 from anywhere in Turkey. Additionally, if you reach us through the Customer Services page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, PROFILO Communication Center

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