Profilo S900 Writing Cash Register S2-D Error
I'm filing a complaint over the S2-D error in the Profilo S900 cash register. The machine, which had been used for two and a half years, acquired the problem when I caught it in mid-air after nearly falling. Despite no symptoms of damage, the Pendik R2 service told me of a service price of ₺350 + VAT due to the warranty having expired. They further advised that after opening the machine, there could be additional expenses for part replacement. This is in stark contrast to my experience with another brand's machine, which, despite being dropped and the battery exhausted, did not incur such costs. Profilo's cash register sensitivity appears to be a money trap. Charging ₺350 + VAT for a fix that can be done with a single button press is unfair. I will not purchase Profilo cash registers again and will not suggest them to others who are considering doing so.
Hello Mr. Nurettin, We tried to reach out to you to resolve the issue you experienced, but we were unable to contact you. If you reach out to our communication center mentioned below, we would be happy to assist you. For the resolution of all your requests, suggestions, and complaints, you can contact our R2 Service Call Center team.
Hello Mr. Nurettin, We were unable to reach you yesterday, but today, as a result of our conversation with you, we have provided the necessary information regarding your issue. Thank you for your understanding.
