I recently made a significant investment by purchasing a brand-new Profilo refrigerator. When I noticed localized rust spots on the top lid, my excitement quickly turned to disappointment. Concerned about the product's durability and quality, I immediately contacted the authorized service for assistance. To my dismay, the service team's response was far from satisfactory. Despite the refrigerator's seemingly comprehensive 3-year warranty, they provided no viable solution to the rust problem. As a customer, I expect the products I buy to be of high quality and to be backed by dependable warranty service. The fact that a manufacturing defect such as rust is not covered by the warranty raises serious questions about the company's commitment to customer satisfaction. I humbly request that Profilo prioritize my issue and resolve it as soon as possible.
Despite the fact that my Profilo refrigerator is still covered by its manufacturer's warranty, rust has begun to form around the door and edges. Following the submission of a service request, a representative stated that the door could be replaced and sent photos to the center for approval. However,...
Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...
I observed that certain areas of my Profilo refrigerator's door have started to decay. I reached out to customer service and they dispatched a technician who promised to follow up with me. They later stated that it was due to user error and informed me that I would be responsible for the cost of a r...
Due to a mainboard malfunction in my deep freezer, I've been stuck in a frustrating dispute between the service center and Profilo headquarters for the past 10 days. The service center claims that it is covered under warranty for a free replacement, but Profilo's headquarters continues to give us th...
Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...
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