I observed that certain areas of my Profilo refrigerator's door have started to decay. I reached out to customer service and they dispatched a technician who promised to follow up with me. They later stated that it was due to user error and informed me that I would be responsible for the cost of a replacement. I told the technician that I had experienced the same problem with my washing machine and that I believed the company had used low-quality materials. I inquired why my Altus dishwasher did not experience the same issue and why it was not deemed a user error. As my product is still under warranty, I request that the faulty parts and the entire product be replaced as per the warranty policy.
Despite the fact that my Profilo refrigerator is still covered by its manufacturer's warranty, rust has begun to form around the door and edges. Following the submission of a service request, a representative stated that the door could be replaced and sent photos to the center for approval. However,...
I recently made a significant investment by purchasing a brand-new Profilo refrigerator. When I noticed localized rust spots on the top lid, my excitement quickly turned to disappointment. Concerned about the product's durability and quality, I immediately contacted the authorized service for assist...
Attention Profilo authorities, the paint on the handle of my refrigerator, which I purchased 3 years ago, has peeled off and rusted. When I called for service, I was told it's user error. Are we not supposed to use the handle? This product is under warranty. How is it acceptable anywhere in the worl...
I believe that the door seal of my Profilo washing machine might have been produced with poor quality or defects, as it fails to withstand the normal process of adding or removing laundry without causing damage. It's disappointing that the company refuses to acknowledge that these issues might stem ...
Hello, approximately 3 years ago, we purchased a Profilo refrigerator from a dealer in Bodrum. It was sold to us as stainless steel. After 5-6 months, it started rusting. We also noticed it wasn't cooling adequately. We spoke with Profilo representatives, who sent a technician. They inspected and cl...
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