I was using Preply to take English and French lessons from two different tutors. As a student, I often paused lessons during exam periods and allowed my unused lesson credits to accumulate. Today, I noticed I had 4 unused lessons with each tutor, and since I won’t have time to use them, I contacted customer support to request a refund only for the unused credits — not for my ongoing subscriptions.
I clearly stated that my active subscriptions and scheduled lessons should not be canceled, but the support agent went ahead and canceled both anyway, including upcoming booked lessons. When I followed up immediately, I received no response from the original agent, and a different representative took over. This new agent said I “should have known” subscriptions would be canceled — even though I was never informed of that during the initial conversation.
Now I’m being told I have to manually re-subscribe, and worse, I’ll need to pay again — both for the subscription and any associated fees. Even after explaining that this issue was entirely caused by Preply’s mistake, they refused to take any responsibility.
As a result, I’m being forced to pay out of pocket for a problem I didn’t create. Preply must reinstate my subscriptions without additional charges and own up to this error immediately.
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
I originally purchased a 16-lesson package on Preply and had completed 4 lessons with my tutor. Due to scheduling conflicts, I paused my lessons and hadn’t booked any new sessions. But when I recently logged into my account, I saw that I had been charged again—this time for 20 lessons I never purcha...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
I had subscriptions with two different tutors on Preply, but since my schedule was full, I canceled the lessons a week in advance. However, the app has refused to issue a refund. According to their policy, you can cancel a lesson as long as you do so 12 hours before it starts. Despite following this...
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