I had subscriptions with two different tutors on Preply, but since my schedule was full, I canceled the lessons a week in advance. However, the app has refused to issue a refund. According to their policy, you can cancel a lesson as long as you do so 12 hours before it starts. Despite following this guideline, Preply is doing everything to avoid resolving my issue. The customer service representatives are unhelpful and do not seem to understand my concerns. If this problem isn’t resolved soon, I will escalate the matter to Consumer Rights organizations. I expect Preply to honor their refund policy and provide my money back for the canceled lessons.
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
I accidentally purchased two separate 12-hour lesson packages on Preply, and now I’m stuck. There’s no option anywhere to cancel one of them, and I can’t request a refund either. I’ve spent hours trying to reach someone for support, but there’s absolutely no response—no live chat, no email reply, no...
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
I was using Preply to take English and French lessons from two different tutors. As a student, I often paused lessons during exam periods and allowed my unused lesson credits to accumulate. Today, I noticed I had 4 unused lessons with each tutor, and since I won’t have time to use them, I contacted ...
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...
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