1
Erman is completely dissatisfied with the result

My Pizza Hut Order Seen Delivered While It Wasn't. I Paid It Online

August 25, 2023 11:30 pm
49

I placed an order for pizza through Pizza Hut's website. About 20-25 minutes later, I checked the order status and saw it had been marked as delivered. Confused, I immediately called their customer service to clarify. I explained that while my order showed as delivered, I hadn't received anything. They assured me it was a mistake and that my order was still with the courier and would arrive soon. Another 25 minutes passed, and I called customer service again, this time to inquire about my order status. Once again, I was told it had been delivered. When I insisted it hadn't, they contacted the restaurant and informed me that my order was indeed with the courier. Frustration growing, I sensed something was seriously amiss and asked for a refund. They told me that if I refused the order upon delivery, it would be automatically canceled, and I'd be refunded within 14 days. Losing trust in their promises, I warned them that I would involve the authorities if their courier arrived at my doorstep. It's safe to say this experience left a bitter taste in my mouth.

August 26, 2023 3:08 pm (15 hours after complaint)
Erman
August 29, 2023 5:21 pm

There was no response.

Erman
September 05, 2023 12:28 pm

A week has passed. I still haven't received any response. It was said that the 194 TL withdrawn from my account on 25.08 would be deposited back into my account within 15 days. It still hasn't been deposited back into my account.

Erman
September 12, 2023 5:36 pm

Sure, here is the translation: "I still haven't been contacted and my money hasn't been refunded."

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