I transferred money from my Pro Banking account to my Pep account, but I have no idea where the funds went. The amount has already been deducted from my account, yet I can't see it in my Pep balance. Instead, it seems like the transaction was sent to someone named I** A******, which I never authorized.
I need to cancel this transaction immediately and get my money back. There is no clear way to track where my funds went or how to resolve this issue. Also, I don't even understand what the "Send Money to Pep Account" button actually does.
Can someone from customer support assist me with this urgent issue? I need a resolution ASAP!
A few days ago, I transferred money to my Pep account, but it never showed up. I waited, thinking it might be a delay, but nothing changed. I then emailed Pep’s customer service, explaining the issue, but I never received a response. At this point, I’m extremely frustrated. Where is my money? If th...
I downloaded the Pep app and loaded money into my account, but I can’t perform any transactions. The app simply won’t let me use my balance, making it completely useless. I have contacted customer service 3-4 times, but nothing has been resolved. I even requested a refund, but that hasn’t been proc...
I loaded money into my Pep account, but when I tried to use it, I was suddenly asked to upgrade to a Premium account. Fine—but when I tried to verify my identity with my ID, I kept getting an error message. I called customer service, and they told me to try on Android because there was a system upd...
I added money to my Pep Premium account, but now I can’t withdraw it or transfer it to another account. My funds are completely stuck, and I can’t access them in any way. What’s worse, I can’t reach customer support—there’s no response at all. This is extremely frustrating, especially since I’ve be...
On March 8, 2025, I deposited ₺900 into my Pep account without any issues. But when I tried to withdraw my own money, the app suddenly demanded that I upgrade to Premium. I never agreed to this and don't want any kind of Premium service—I just want access to my funds. When I tried to verify my iden...
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