Pep App Took My Money but Won’t Let Me Use or Withdraw It

A few days ago, I transferred money to my Pep account, but it never showed up. I waited, thinking it might be a delay, but nothing changed. I then emailed Pep’s customer service, explaining the issue, but I never received a response. At this point, I’m extremely frustrated. Where is my money? If th...

I signed up for PeP and deposited money into my account, but because I couldn’t complete the verification process, I am unable to access or use my funds. When I contacted customer service, they told me to email my account details and request a refund. I followed their instructions and sent the email...

I added money to my Pep Premium account, but now I can’t withdraw it or transfer it to another account. My funds are completely stuck, and I can’t access them in any way. What’s worse, I can’t reach customer support—there’s no response at all. This is extremely frustrating, especially since I’ve be...

I loaded money into my Pep account, but when I tried to use it, I was suddenly asked to upgrade to a Premium account. Fine—but when I tried to verify my identity with my ID, I kept getting an error message. I called customer service, and they told me to try on Android because there was a system upd...

I transferred ₺4000 into my Pep wallet, and now I can’t withdraw it back to my own bank account or even deposit my credit card into the app. Every time I try to upgrade to Premium—because that’s apparently required to access my own money—the app crashes at the final step. Worse, it says my withdraw...