I want to withdraw money from my PeP account, but I keep getting a "contact a representative" warning. I called twice today, and both times I waited for an hour without reaching anyone. It's extremely frustrating not to get support when it’s urgently needed. Then I sent two emails, but no one respon...
I had a problem using the Pep application—Palladium Electronic Money and Payment Services A.Ş., also known as "Pep." The customer service is so indifferent and unhelpful that it’s hard to describe. I’ve been using this bank infrastructure application for a long time, but recently, a transfer I made ...
PEP (Paladyum Electronic Money and Payment Services Inc.) is a financial institution that promotes itself with flashy ads like “50% of your membership from PeP!” or “20% cash back on spending from PeP!” However, based on my 3-month experience, I can say that campaign rewards were never delivered unl...
I am unable to log into my Pep Mobile account because my old phone number is still registered. I have already emailed my new number and the required documents, but I am still waiting for a response. This process should not be this difficult. I urgently need access because I am unable to send money ...
I started using the Pep app and upgraded to a Premium account on the very first day. However, on the second day, I discovered that my account was blocked due to a security restriction, preventing me from making transactions. After contacting customer service and live support, they instructed me to ...
A few days ago, I transferred money to my Pep account, but it never showed up. I waited, thinking it might be a delay, but nothing changed. I then emailed Pep’s customer service, explaining the issue, but I never received a response. At this point, I’m extremely frustrated. Where is my money? If th...
I loaded money into my Pep account, but when I tried to use it, I was suddenly asked to upgrade to a Premium account. Fine—but when I tried to verify my identity with my ID, I kept getting an error message. I called customer service, and they told me to try on Android because there was a system upd...
I downloaded the Pep app and loaded money into my account, but I can’t perform any transactions. The app simply won’t let me use my balance, making it completely useless. I have contacted customer service 3-4 times, but nothing has been resolved. I even requested a refund, but that hasn’t been proc...
I added money to my Pep Premium account, but now I can’t withdraw it or transfer it to another account. My funds are completely stuck, and I can’t access them in any way. What’s worse, I can’t reach customer support—there’s no response at all. This is extremely frustrating, especially since I’ve be...
I transferred money from my Pro Banking account to my Pep account, but I have no idea where the funds went. The amount has already been deducted from my account, yet I can't see it in my Pep balance. Instead, it seems like the transaction was sent to someone named I** A******, which I never authoriz...
I signed up for PeP and deposited money into my account, but because I couldn’t complete the verification process, I am unable to access or use my funds. When I contacted customer service, they told me to email my account details and request a refund. I followed their instructions and sent the email...
On March 8, 2025, I deposited ₺900 into my Pep account without any issues. But when I tried to withdraw my own money, the app suddenly demanded that I upgrade to Premium. I never agreed to this and don't want any kind of Premium service—I just want access to my funds. When I tried to verify my iden...
I transferred ₺4000 into my Pep wallet, and now I can’t withdraw it back to my own bank account or even deposit my credit card into the app. Every time I try to upgrade to Premium—because that’s apparently required to access my own money—the app crashes at the final step. Worse, it says my withdraw...