I booked my flight through the Pegasus Airlines mobile app and paid extra to select a seat with additional legroom and a window view—comfort was important to me for this trip. However, when I arrived at Sabiha Gökçen Airport and proceeded to check in, I was shocked to be told that my seat had been changed and that I had not paid for any seat selection.
This is simply not true—I paid specifically to avoid this kind of issue. I tried to explain the situation, but I was in a rush to board and had no choice but to accept the new seat, which did not have the legroom or the position I had requested. I felt completely ignored and cheated, and to make matters worse, I felt physically unwell during the flight due to the discomfort.
I find it unacceptable that Pegasus would charge for a service and then fail to provide it without offering a refund or apology. I demand an immediate refund for the seat I paid for and did not receive, and I strongly urge Pegasus to review and fix this faulty booking system. Because of this experience, I have no intention of flying with Pegasus again.
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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