Pegasus Airlines does not prioritize customer satisfaction. When I purchased my ticket, I was entitled to an 8 kg cabin baggage allowance. However, just two days before my flight, this was arbitrarily reduced to 3 kg as hand luggage, and this change was enforced at the airport. Such a policy change after ticket purchase is neither ethical nor reasonable. This should have been clearly stated during the booking process, not sprung on passengers at the last minute.
Additionally, I had to endure long delays, with flights consistently running late. My travel time extended so much that I spent over 24 hours at the airport due to flight rescheduling and delays. These disruptions caused significant inconvenience, and I expect better service from a professional airline.
Pegasus must improve its communication and adhere to its initial baggage policies after tickets are sold. I demand a resolution for this unacceptable experience.
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportu...
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
Pegasus Airlines has announced that for flights to the UK, they will only accept checked baggage starting three hours before departure. We arrived at the airport early to drop off our luggage and access the lounge, but due to Pegasus’s arbitrary procedure, we weren’t allowed to check in or leave our...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
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