Pegasus Reduced Cabin Bag Allowance and Caused Delays
Pegasus Airlines does not prioritize customer satisfaction. When I purchased my ticket, I was entitled to an 8 kg cabin baggage allowance. However, just two days before my flight, this was arbitrarily reduced to 3 kg as hand luggage, and this change was enforced at the airport. Such a policy change after ticket purchase is neither ethical nor reasonable. This should have been clearly stated during the booking process, not sprung on passengers at the last minute.
Additionally, I had to endure long delays, with flights consistently running late. My travel time extended so much that I spent over 24 hours at the airport due to flight rescheduling and delays. These disruptions caused significant inconvenience, and I expect better service from a professional airline.
Pegasus must improve its communication and adhere to its initial baggage policies after tickets are sold. I demand a resolution for this unacceptable experience.
