On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportunity to charge me €50. They reached this conclusion without measuring or weighing the bag—just by looking at it.
Meanwhile, I saw other passengers with larger bags passing through without issue. If my bag was truly oversized (which it wasn’t, as it’s a standard laptop bag), I should have been informed at the initial check-in counters. Pegasus needs to apply consistent rules for all passengers and stop causing unnecessary inconvenience. I demand a refund for this unfair charge.
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
On October 2, 2024, I was traveling internationally with my mother from Sabiha Gökçen Airport via Pegasus Airlines. I had a cabin baggage allowance and had also upgraded my checked baggage from 20 kg to 25 kg. I received an SMS and email from Pegasus confirming my free cabin baggage allowance. Howe...
On June 12, 2025, I booked Pegasus flights PC2243 (BJY–SAW) and PC1213 (SAW–BGY) with a connecting layover in Istanbul. During the booking, I paid extra for both 20 kg of checked luggage and cabin baggage. My carry-on backpack and cabin-sized suitcase complied with the airline's weight and size limi...
On October 5, 2025, during my Pegasus Airlines flight from Dalaman to Sabiha Gökçen, I was charged an unfair additional fee for my cabin-size suitcase. Just one day earlier, on October 4, I had flown the same route in reverse (Sabiha Gökçen to Dalaman) with the exact same suitcase and had no issues ...
On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
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