On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report number is 'AYTPC13896'. I emailed all the necessary documents to Pegasus Guest Relations, only to receive an email stating they cannot compensate me.
I called them multiple times to see if there was anything I could do. Each time, they told me there was nothing more I could provide and confirmed that I had submitted all required documents. Now they're saying they can't pay compensation because there's no tag number, which was never mentioned before.
I feel utterly victimized and ignored. They've used every excuse to delay and avoid taking responsibility. I've been waiting for days without any resolution, and this situation is not my fault. There seems to be a security lapse on their end. Pegasus Airlines lost my suitcase and has offered no solution-focused response. I urge the company to take responsibility immediately, address this issue, and compensate me for my lost luggage.
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
Pegasus Airlines lost my luggage on flight number PC 4047 dated 12/06/2024 at 06:50 from Istanbul Sabiha Gökçen to Antalya. At Antalya Airport ground ...
On June 29, 2024, I flew with Pegasus Airlines from Medina to Istanbul Sabiha Gokcen Airport. Upon arrival, I discovered that many passengers, including myself, were missing their luggage. We were told this was due to weight restrictions on the aircraft. The airline promised to contact us within two...
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
Today, I flew to the Netherlands on Pegasus Airlines' 10:30 AM flight, only to discover that my luggage was left behind in Istanbul. Upon arrival, a report (EInPC10616) was filed at the airport, but I had no clothes, chargers, or essentials with me. When I contacted Pegasus, they informed me that th...
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