I am filing a complaint against Pegasus Airlines regarding my flight from Germany to Turkey on July 26th, during which the wheel of my suitcase was broken. What's more frustrating is that I haven't been able to reach any responsible personnel, and no one answers the phone.
All I am asking for is a simple apology. For a company with so many customers and a reputable name, I expected at least an acknowledgment or a phone call. I hope that after this incident, more care will be taken with customers' belongings. It's disappointing to see so many similar complaints about your company.
On June 13, I flew from Erbil to SAW and then from SAW to Adana. When I arrived in Adana, I discovered that one of the wheels on my suitcase was broken. I called for an official while still at the baggage carousel. They took a picture and made a report. I asked what would happen next, and they said ...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
Yesterday, we traveled from the Netherlands to Istanbul with Pegasus Airlines, and unfortunately, we received our luggage in a broken condition. This has never happened to us before, so we weren’t sure what to do and just took a photo of the damage. When I got home, I tried contacting customer servi...
Pegasus Airlines seriously let me down. On two separate flights, both my suitcase and my mother’s were damaged. I filed two official complaints — #13219839 and #13156891 — with photos and detailed reports clearly proving the damage. Despite all this, Pegasus continues to ignore our complaints, dragg...
Pegasus Airlines completely broke the wheel of my perfectly intact suitcase beyond repair. It’s been 3 months, and they still haven’t issued any refund or provided a replacement suitcase. Despite emailing back and forth for months, there has been no resolution or meaningful update from Pegasus. This...
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