I Want a Refund for My Missing Parimatch Deposit

I deposited 300 INR to my Parimatch account on 21 May at around 3:44 PM via PhonePe from my Canara Bank account. Although the amount was successfully deducted from my bank account, it was never reflected in my Parimatch wallet. A day or two later, the Parimatch application started showing that my deposit had failed. Due to network issues, I tried to deposit the same amount three times; in two of those attempts, the transaction failed from my side, and no money was deducted, but in the one attempt where the money was actually debited from my bank account, Parimatch still marked all three attempts as failed. During these deposits, the QR codes and UPI IDs provided by Parimatch kept changing, and they appeared to be normal merchant accounts with no Parimatch or related company name visible in the UPI ID or QR code, which further reduced my trust in the process. Despite this, the 300 INR was debited from my Canara Bank account through PhonePe and has not been returned to me or credited to my Parimatch wallet. I contacted Parimatch live support regarding this issue, and they told me they had raised a ticket. After that, I received no response or resolution. When I tried to follow up again via live chat, the system repeatedly showed “log in to chat,” even though I was already logged in, effectively preventing me from communicating with support. My primary expectation is a refund of the 300 INR back to my original Canara Bank source account, as I no longer trust Parimatch due to this experience and the lack of proper communication. Only if Parimatch properly resolves this issue, ensures that there will be no such problems or unresponsiveness in future withdrawals or deposits, and clearly identifies their payment channels, would I consider accepting the amount as a credit to my Parimatch wallet. However, my clear priority is a direct refund to my bank account.