Pegasus Airlines Does Not Pay For My Broken Luggage

On my recent trip with Pegasus Airlines, my suitcase suffered extensive damage. Instead of providing a satisfactory solution, they offered a subpar replacement, which was not acceptable. The suitcase I originally bought for 100 euros was of superior value and quality. After filing a report, their response left much to be desired - they were adamant about me accepting the inadequate replacement instead of providing compensation for the damages. I am extremely troubled by the absence of responsibility and the apparent indifference towards ensuring customer happiness. As a valued customer, I anticipate receiving improved service and fair recompense for the inconvenience experienced.