My wife and our 9-month-old baby flew with Pegasus Airlines from Sabiha Gökçen to Cyprus Ercan airport on June 6, 2024, at 09.00. We tried getting luggage tags from the kiosks here. When the device did not generate a luggage tag, we went to counter F1 under the supervision of the staff. When it is our turn, notify the officer here. C. We gave my ID and placed our luggage on the belt. We received the boarding pass and luggage tag from the officer, handed over our luggage, and left. When we arrived at Ercan Airport, our suitcase was not among the baggage. We filed the necessary report and discovered that the luggage tag attached to our boarding pass by the officer at the F1 counter belonged to someone else, and that our luggage may have gone to another country. Although the 21-day legal period had expired and we had sent an e-mail about the issue and requested compensation, Pegasus' valued employees denied our request on the grounds that we were conducting transactions from kiosks and had not declared the label to them. Should I be okay with the fact that my 9-month-old baby, my wife, and I are stuck in the heat of Cyprus with nothing, that we are miserable, that our valuables have been lost, or that valuable Pegasus employees send us e-mails as if they are mocking us and do not pay our wages?
On August 9, 2024, I flew with Pegasus Airlines on flight PC1872 from Ercan, Northern Cyprus, to Antalya Airport. Upon arrival, I discovered that my luggage was missing. I went to the Lost and Found department at Antalya Airport, and they helped me file a "Çelebi" report for my lost bag. The report ...
On September 18, 2023, my wife and I arrived at Ercan Airport to board our flight from Cyprus Airport to Izmir, holding flight tickets with PNR code LK44NY. After completing the necessary check-in and baggage procedures and passing through police control, we realized that my wife's phone was left be...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
On 01/05/2025, my husband and I traveled from Ercan Airport to Istanbul Sabiha Gökçen Airport on flight PC1921. When we landed at Sabiha Gökçen, my husband's checked luggage did not arrive. We filed a report at the Pegasus Lost Luggage section at the airport. The luggage was delivered to our home on...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
Comments