Pegasus Airlines Left Us Stranded at Sabiha Gökçen - Seeking Compensation
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our luggage. While waiting for our flight, we received a message that our 06:35 flight was rescheduled to 07:55. We confirmed this on the board. However, when we arrived at the gate at 07:40, we were informed the plane had already departed and nothing could be done. There was no staff at the gate, and the plane allegedly departed was still there. We were not allowed on the flight that was delayed until 07:55. Do we complain about the hours we spent at the airport, the sleepless night we endured, the inconvenience of not reaching our destination, or the money we spent? During this time, there were no final call announcements or passenger name calls for any flights. We were sitting near the gate area waiting for our flight. We later encountered others who had similar issues. We were not alone in missing out on spending the holiday with our family. This supposed reputable company should compensate us for our financial loss and emotional distress. They should not allow such situations where anyone can easily suffer such hardships. I await your response. There are security cameras throughout the airport, and this incident can be verified.
