On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our luggage. While waiting for our flight, we received a message that our 06:35 flight was rescheduled to 07:55. We confirmed this on the board. However, when we arrived at the gate at 07:40, we were informed the plane had already departed and nothing could be done. There was no staff at the gate, and the plane allegedly departed was still there. We were not allowed on the flight that was delayed until 07:55. Do we complain about the hours we spent at the airport, the sleepless night we endured, the inconvenience of not reaching our destination, or the money we spent? During this time, there were no final call announcements or passenger name calls for any flights. We were sitting near the gate area waiting for our flight. We later encountered others who had similar issues. We were not alone in missing out on spending the holiday with our family. This supposed reputable company should compensate us for our financial loss and emotional distress. They should not allow such situations where anyone can easily suffer such hardships. I await your response. There are security cameras throughout the airport, and this incident can be verified.
On 01.08.2024, I was scheduled for a 1.5-hour layover flight from Amsterdam to Ankara. Due to a 1.5-hour delay in the departure from Amsterdam, I missed my connecting flight to Ankara, which was supposed to depart from Sabiha Gökçen Airport at 00:10. The airline staff provided no information regardi...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
On October 15, 2023, around 10:20 AM, while I was on the Pegasus flight from Istanbul to Skopje, something frustrating happened. Even though I got to the airport an hour and a half before the scheduled departure time, they told me that check-in was already closed. Not just us, but a lot of other pas...
Hello, I purchased a ticket from Pegasus Airlines for the London - Istanbul flight on 02.01.2024 at 23:15. I completed the online check-in approximately 5-6 hours before the flight; perhaps it was more, but I don't recall exactly. In any case, I knew the door number and seat of my flight, and the do...
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