On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stroller, which was supposed to be tagged at the gate. We folded and stowed the stroller in its bag without an assigned tag when we arrived at the gate. Despite our concerns, the flight attendant did not tag it, claiming it would not be an issue. We were later asked for our boarding passes, and an airline representative was assigned to enter the tag information from our mobile ticket. The stroller, however, was not loaded onto the plane. When we arrived, we discovered that our stroller had gone missing. Despite our efforts to explain the situation for nearly an hour at the lost luggage area, they refused to acknowledge it as missing, implying that the absence of the tag was our fault. They provided an incident report number and a phone number to contact but were unhelpful. After several frustrating phone calls to the number provided, a representative named S****** was unhelpful and demanded payment for a resolution. Attempts to resolve the issue or obtain information about the condition of the stroller were met with refusal. The refusal to inspect the item or provide proof of its condition was unacceptable. Furthermore, discussions with the representative resulted in disagreements and accusations. No resolution was reached after five days, adding to the frustration and inconvenience caused by Pegasus Airlines' carelessness.
25-26 August 2023. Case: flight cancellation, delaying of the canceled flight even further, false baggage tagging, lost luggage. Flight: from Dalaman airport - Istanbul Sabiha Gokcen Airport - to Tbilisi airport. Departure: Dalaman Airport,25 August 2023, 10:00 a.m. Departure flight number: PC2285. ...
About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incred...
During my Bucharest-Istanbul flight last night, my stroller was lost. Despite informing Pegasus staff at the ticket check-in, they told me they would attach the tag at the jet bridge. However, when I arrived at the jet bridge, there was no staff present. I reported the issue to the flight attendant,...
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
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