Pegasus Airlines Delays Flight for Hours and Fails to Provide Adequate Food

On January 18, 2025, my family and I experienced a serious inconvenience while traveling on Pegasus Airlines flight PC636 from Sabiha Gökçen to Sharm El-Sheikh. Our flight was delayed by approximately 3.5 hours, and for nearly 3 hours of that delay, we were forced to wait inside the aircraft without takeoff. During this extended period inside the plane, passengers were only offered one cup of water as refreshment.

At around 12:18 a.m., passengers were informed that the two sandwiches available on board could only be purchased and would not be provided as part of complimentary service. Later on, small snacks such as nuts were distributed randomly, but these were clearly insufficient to address hunger, especially for children. The cabin crew stated that “this is the most we can reasonably offer.”

We were traveling as a family of five, including three adults and two children aged 9 and 7. Being forced to wait for hours inside the aircraft with children, without adequate food and beverages, put us in a very difficult situation in terms of both health and comfort. In addition, due to the long delay, the taxi transfer we had arranged in advance was unable to wait for us, which caused further inconvenience and disruption.

Throughout this entire process, neither on board nor on the ground did we receive adequate attention or a satisfactory solution from Pegasus staff that would reflect proper passenger care. I believe that the airline failed to meet its obligation under the SHY-PASSENGER (SHY-YOLCU) regulation, which requires airlines to provide reasonable and sufficient food and beverages during long delays. Due to the disruptions and hardship we experienced, I am requesting a full refund or at least a partial refund of the ticket price. I also expect Pegasus Airlines to review and improve its delay management and catering policies to prevent similar situations from happening again in the future.