On October 27, 2025, we experienced a serious inconvenience on Pegasus flight PC1046 from Hamburg to Istanbul (PNR: 15PXAL, seats: 22E, 22D, 22F). Due to adverse weather conditions, we were on board for a total of nine hours. During this time, passengers were not provided with any water or food. The cabin crew stated that they had no water or food left and that we could not even purchase it with cash. Not providing water or food for nine hours in the presence of elderly patients and children is a disgrace for a company like Pegasus! Following this incident, we contacted Pegasus customer service and received a response stating that the delay was due to extraordinary circumstances and was not the airline's responsibility. However, it is unacceptable that our basic needs were not met during such a long wait. To prevent this from happening again, I request an apology, an explanation, compensation, or bonus points from Pegasus. I request that the necessary precautions be taken to prevent similar grievances from happening to other passengers.
Between October 2 and 7, 2025, I experienced a major inconvenience on Pegasus Airlines flight PC from Hamburg to Istanbul. The flight was scheduled to depart at 3:20 PM, but due to bad weather in Istanbul, passengers were kept waiting inside the plane in Hamburg for about two hours. After takeoff, w...
My Pegasus Airlines flight PC1091 from Istanbul to Barcelona, scheduled for June 17, 2025, at 10:05 AM, was suddenly delayed to 10:00 PM with only one day's notice. This drastic change disrupted all our plans and caused significant financial and emotional damage. Pegasus stated the reason for the d...
Dear official, March 30, 17.25 Paris-Istanbul flight was canceled due to technical failure after the passengers were boarded and departed. We were kept on the plane for about 3 hours and then we were evacuated. We waited in the waiting room for 2 hours. We were informed that the flight could not be ...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
My latest Pegasus Airlines journey really irritates me. Originally set at 17:05, my flight was held off until 18:32. Three hours early, I got at the airport, and with the delay I wasted five hours overall. Later on, the jet failed to land—a safety precaution I can appreciate. Still, the cabin crew ...
Comments