Initial complaint on 16.10.2024: During my flight from Baku to Izmir on 15.10.2024, flight number PC1791, one handle of my suitcase was completely broken and rendered unusable, and the other was similarly damaged. After I collected my luggage, I went to the relevant office where a photo of the damage was taken, and my contact details were recorded with a promise that I would be contacted and compensated. However, it has now been 2 business days, and I still haven’t heard from anyone.
Update on 17.10.2024: Today, I received a response from Pegasus, and frankly, it's shocking. Apparently, in their opinion, my suitcase wasn’t of "sufficient quality" or they considered completely ripping off a handle and rendering it unusable as just a "minor scratch"! They gave a new suitcase to the passenger sitting next to me, who complained about a similar issue, but, they’ve unfairly decided I’m not entitled to compensation. If I hadn’t witnessed this disparity myself, I would have just accepted it. My suitcase now looks like it was intentionally destroyed. We’re talking about a handle secured with steel straps and Allen screws—the type you claim isn’t "high quality." How could such a well-protected 10kg suitcase sustain this kind of damage? And yet, you’re placing the blame on the quality of the suitcase—unbelievable. Furthermore, if I wasn’t eligible for compensation, why did the Pegasus staff at the airport tell me they would resolve the issue? They could’ve easily dismissed me right there, but they didn’t.
Moving forward, please provide a list of "high-quality" suitcase brands that you deem acceptable—perhaps something like "diamond-encrusted, gold-leaf" luggage—so we can either buy those or avoid flying with your airline altogether!
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
Pegasus Brussels-Charleroi Istanbul - Sabiha Gokcen PC-804 03/03/2024 14:45 My suitcase broke during the flight. You can see the images attached. And this isn't the first time this has happened. Although they had previously delivered a similar one when they broke my suitcase, they stated that due to...
On September 2, 2024, I traveled from Dubai to Istanbul Sabiha Gökçen Airport on Pegasus flight PC741. When I retrieved my luggage, I discovered that the wheel of my suitcase was broken, and the exterior was scratched with small cracks. I reported the damage to the Pegasus lost and damaged baggage d...
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