On October 9, 2024, I purchased two separate tickets for the Helsinki-Istanbul route scheduled for March 25, 2025, via the Pegasus app—well, at least I thought I did. While the first ticket was successfully booked, I never received a PNR number for the second one, and it does not appear in the app either. After contacting Customer Service, I was informed that the second ticket was never issued, but the payment was still charged to my card. I am requesting a swift refund for this ticket. I expected the booking process to be straightforward, but this has created unnecessary stress, especially since no one seems to be able to explain why the payment went through without issuing a ticket.
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On April 4, 2025, I wanted to buy a ticket from Pegasus Online transactions. When I went to the payment screen, the application gave an error and asked for confirmation again, this error was repeated 3-4 times. Afterwards, I saw that only the price of the ticket with the PNR number ESDSZ7 was fixed ...
On August 14, 2024, I purchased a Sabiha Gökçen-Vienna ticket (PNR: PVF8GU) through a Pegasus campaign for travel on February 1, 2025. I requested a refund on the same day, but the ₺2965 refund has yet to be processed. When I contacted Pegasus, they claimed the refund had been issued. However, afte...
On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I called customer service, they informed me that I would receive a refund of ₺1200, which would be credited to my card within 3 to 5 days. However, this refund has not been processed...
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
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