Pegasus Airlines Charged Me for a Second Ticket but Didn’t Provide a PNR

Yeşim
Yeşim
Pegasus Airlines
October 10, 2024 4:09 PM150

On October 9, 2024, I purchased two separate tickets for the Helsinki-Istanbul route scheduled for March 25, 2025, via the Pegasus app—well, at least I thought I did. While the first ticket was successfully booked, I never received a PNR number for the second one, and it does not appear in the app either. After contacting Customer Service, I was informed that the second ticket was never issued, but the payment was still charged to my card. I am requesting a swift refund for this ticket. I expected the booking process to be straightforward, but this has created unnecessary stress, especially since no one seems to be able to explain why the payment went through without issuing a ticket.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I want to cancel my flight booking with Pegasus Airlines, how can I get a refund?

210 Complaint

I’ve tried submitting a complaint through Pegasus Airlines' "Write to Us" section, but it just stalls with a "Simply dream of flying" message. What do I need to do to solve this problem?

128 Complaint

Similar Complaints

1

I Have Not Received My Refund From Pegasus

Aylin
Aylin
Pegasus Airlines
August 31, 2025 9:47 PM188

On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About...

1

Pegasus Ticket Refund Issue. My Refund Hasn't Been Processed

Merve
Merve
Pegasus Airlines
May 26, 2024 4:59 PM168

On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I ...