Pegasus Failed to Provide My Paid Pandora Car Rental

My name is Kaan Ü***. During a ticket purchase I made via Pegasus Airlines, I also selected the car rental option and chose Pandora Rent a Car through Cartrawler. I paid ₺5,625 in advance for a three‑day Renault Clio rental between 29 October and 1 November, with pick‑up and drop‑off at Güzelyurt Mahallesi 26221 Sokak, Antalya, at 10:00. I have the reservation confirmation e‑mail sent by Pegasus that shows this booking. On 29 October 2026, when I went to Pandora’s Antalya branch at the agreed time with my grandmother, they told me they would not give me the car and that they had already given it to someone else. I was never informed of any cancellation, and the vehicle I had paid for without my knowledge was cancelled and allocated to someone else. As a result, my grandmother and I were left outside in the cold without a vehicle. When I contacted Pandora Antalya at 0545 342 4957 and Pandora head office at 0850 775 1415, they told me that they could not refund me and that I should request the money from Pegasus. When I contacted Pegasus customer service, they referred me to Cartrawler and acted as if the matter did not concern them, even hanging up the phone on me and refusing to provide support in a harsh tone. Cartrawler, as a foreign company, did not accept any responsibility during our conversations and there was effectively no one to properly deal with the issue. Thus, Pegasus, Cartrawler and Pandora Rent a Car all avoided responsibility, did not provide the service I paid for and have so far not returned my money. I am filing this complaint against Pegasus, Cartrawler and Pandora Rent a Car for not delivering the car I reserved and paid for, for cancelling the car without informing me, for keeping my payment and for leaving us in a very difficult situation. I request that my full payment for the three‑day rental be urgently and completely refunded and that the relevant companies be held accountable for the way they treated me as a customer.