Pegasus Airlines Damaged Two Suitcases - Compensation Request

On 7 October 2026, I flew with Pegasus Airlines on the 10:50 flight from Istanbul Sabiha Gökçen to Antalya with PNR number 2GNKT5. Because I had to rush to the emergency transfer vehicle after landing, I grabbed my suitcase quickly and only realised the situation when I arrived at the hotel. I had two suitcases, one of which was brand new, from ÇCS brand, and I was using it for the second time. Even on this brand new suitcase there are scratches, and fortunately it is not broken, but it should not have been damaged like this. The other suitcase, which was completely clean and undamaged before the flight, is now broken in four different places and has visible scratches on it. I specifically chose this model because it was sold as an unbreakable, top-quality suitcase and I paid more for it so that it would not be damaged, yet it has been delivered in this condition. I am also sharing photos that clearly show the cracks and wear marks on both suitcases, as well as the price information for my ÇCS brand suitcase. I came here for a day trip and on the very first day of my holiday I am now forced to look for a new suitcase in a touristic area where prices are excessively high, just so I can continue my trip with a broken suitcase. Even while I was still waiting on the plane after landing, I had already bought my return ticket because I was satisfied with Pegasus until now. However, I had a similar problem with Pegasus Airlines in the past, and that time only a low amount was paid as compensation. Since the same situation has repeated, I request that the full amount I paid for my ÇCS brand suitcase be compensated and that my loss be fully covered. I kindly ask for my complaint to be examined and for my damage to be compensated.