My Suitcase Was Rendered Unusable After A Pegasus Flight

My suitcase was severely damaged during my Pegasus flight on 30 September 2026 from İstanbul to Paris. When I collected my luggage at Paris Orly Airport on the same day, I saw that the zipper sliders were completely broken off, the zipper track was damaged and there was a visible dent on the upper part of the suitcase. Because the zipper sliders are missing and the track is deformed, the suitcase cannot be closed and is now entirely unusable. I paid approximately 90 euros for this suitcase. I reported the damage for the first time on 2 October 2026, first at the airport and then again through Pegasus’s online system. Despite these reports, Pegasus and its representatives have shown no real interest in solving the problem. The feedback I received was that this damage could be due to the “quality of the suitcase”, even though the photos clearly show that the suitcase was severely damaged during handling. I request that the damage be repaired immediately or, if repair is not possible, that the suitcase be replaced with an equivalent one or its full cost of 90 euros be reimbursed.